Telecoms Customer Portal for Resellers
Your customers want answers at 9pm, not 9am. A self-service portal gives them 24/7 access to their billing information.
Fewer support calls for you. More convenience for your customers. Everyone wins. The customer portal is included with every package. See the portal on the billing platform →
What Your Customers Get
Everything they need to manage their account, available around the clock.
Invoice Access
Customers view and download invoices anytime. Current, past, and outstanding bills are all in one place.
Usage Dashboards
Visual breakdowns of call usage, data consumption, and spending trends. Clear charts, not raw data.
Online Payments
Pay invoices, update card details, and set up Direct Debits. All without picking up the phone.
Portal Features by Package
Every package includes the customer portal. Higher tiers unlock more features.
| Feature | Startup | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Invoice viewing | ✓ | ✓ | ✓ | ✓ |
| Online payments | ✓ | ✓ | ✓ | ✓ |
| Call detail records | — | ✓ | ✓ | ✓ |
| Usage dashboards | — | ✓ | ✓ | ✓ |
| Custom branding | — | ✓ | ✓ | ✓ |
| Custom domain | — | — | ✓ | ✓ |
| Interactive analytics | — | — | ✓ | ✓ |
Interactive Analytics
Premium and Enterprise customers get rich analytics that turn billing data into useful insights.
Visual Breakdowns
Spending by service type, by department, or by site. Clear charts that make sense at a glance.
Trend Analysis
Month-on-month comparisons show how usage is changing. Spot growth or unusual patterns early.
Call Records
Full searchable call detail records. Filter by date, number, destination, or cost.
Your Brand, Their Portal
The portal carries your brand, not ours. Your customers see your logo, your colours, and your domain.
- ✓ Your logo on every page
- ✓ Custom colour scheme
- ✓ Your own domain (Premium and above)
- ✓ Branded email notifications
See our white-label billing page for full branding details.
Why Offer a Customer Portal?
Fewer Support Calls
When customers can find answers themselves, they don't need to ring you. Common billing queries drop significantly.
Faster Payments
Easy online payment means customers pay sooner. No waiting for cheques or manual bank transfers.
Professional Image
A branded portal shows your customers you're serious. It sets you apart from competitors who just email a PDF.
Customer portal FAQs
Is the customer portal mobile-friendly?
Yes. The portal works on phones, tablets, and desktops without a separate app. Most customers end up checking their invoices and usage on a phone, so the mobile experience is a first-class part of the design, not an afterthought.
Can customers download their own invoices and statements?
Yes. Invoices and statements are available as PDFs from the portal. Customers can download the current bill, previous bills, and a full statement of their account going back as far as their records exist.
Can customers see their call usage and CDR detail?
Yes. Call usage is visible at summary and line-item level, fed directly from the CDR processing engine. Customers can filter by date, number, or destination, which cuts down on usage queries landing on your support desk.
Does the portal carry my brand, not yours?
Yes. The portal is fully white-labelled with your logo, colours, and (on Premium and Enterprise) your own domain. Your customers never see the Safe Online Billing name.
How do customers log in and reset their password?
Each customer gets their own secure login. Password resets happen through the usual email flow, branded as yours. Sessions are protected with modern security controls and the portal runs exclusively over HTTPS.
Ready to give your customers self-service access?
We'll show you the portal in action. See how it looks with your brand.
Arrange a Demo